[solved] Crash on connecting

E

Elyne

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Guildcard
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Hello there,
I would love to join you on this game, however i've been having trouble so far trying to start the game.
My account is set up, and I even managed launch the game using the online.exe, to create a character and to click on start.
Then appear the stary screen with the lights and this "connecting..." wording at the bottom left. Followed by a freeze and suddenly the window just vanish and the game crash.
I've got nothing in my log folder error.log is empty. and generic.log say "Load : map_lobby_01",

So far I have tried whatever the readme and FAQ said. So
- I removed the advanced effect in the graphic-more options of the launcher and tried to launch the game in both windowed and fullscreen and with the reseted parameters
- I installed the lastest .net library along with the C++ 2015 Redistributables
- I tried to install and run the game from the C: disk, and with a single monitor, also running it from an external drive
- I quitted my antivirus malwarebyte, and also deactivated the antivirus section of windows defender along with adding the whole folder of the game in the windows defender exceptions
- I tried to setup the options with direct3D 11
- I removed the firewall protection of window defender
- I ran the game as administrator
- I tried running it with windows 7 compatibility in case
- I tried setting "Turn on DEP for essential Windows programs and services only" and also for all applications both don't change a thing

I ran out of idea, and I didn't seem to find a post here that had the exact same issue. I can't access the block selection, it just crashs at connecting.

I'm on windows 10 and here is my configuration out of log/PSO_BB_dxdialog that may or not be usefull to address the issue.
Maybe someone here will have an idea ? Thank you !

------------------
System Information
------------------
Time of this report: 4/13/2024, 15:04:29
Machine name: LAPTOP-197RV2G3
Machine Id: Unknown
Operating System: Windows 10 Famille 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: French (Regional Setting: French)
System Manufacturer: LENOVO
System Model: 80YY
BIOS: 5XCN22WW (type: UEFI)
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8084MB RAM
Page File: 7020MB used, 4775MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.5.2
DxDiag Version: 10.00.19041.3636 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1060 with Max-Q Design
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GTX 1060 with Max-Q Design
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C20&SUBSYS_39B917AA&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: External
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.334961), Green(0.314453,0.616211), Blue(0.149414,0.055664), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 24G2W1G5
Monitor Id: AOC2402
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_98aa0424e64f7757\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_98aa0424e64f7757\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_98aa0424e64f7757\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_98aa0424e64f7757\nvldumdx.dll
Driver File Version: 31.00.0015.5176 (English)
Driver Version: 31.0.15.5176
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 01/03/2024 02:00:00, 784728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5F60-11CF-2260-B6190EC2D235}
Vendor ID: 0x10DE
Device ID: 0x1C20
SubSys ID: 0x39B917AA
Revision ID: 0x00A1
Click to expand...
 
In addition I also tried to connect using my 4G phone as hubspot connection instead of my regular wifi and the same issue arise
 
Open Windows Event Viewer and check Windows Logs > Application. Look for an Error for psobb.exe at the time the game crashed, then post the fault module and offset here.
 
Hello, thank you for your answer Ryan,

So here is the result of the event viewer. I'm sorry about the non english language system, however it seems that the module at fault is
psobb.exe
Click to expand...
- <Event xmlns=" ">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-04-14T06:36:42.2884020Z" />
<EventRecordID>33767</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>LAPTOP-197RV2G3</Computer>
<Security />
</System>
- <EventData>
<Data>psobb.exe</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>psobb.exe</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00407605</Data>
<Data>bbc</Data>
<Data>01da8e35fc4fce1e</Data>
<Data>C:\Users\bouch\Documents\EphineaPSO\psobb.exe</Data>
<Data>C:\Users\bouch\Documents\EphineaPSO\psobb.exe</Data>
<Data>d8d9075c-de3c-425d-99ce-349b755a66a0</Data>
<Data />
<Data />
</EventData>
</Event>
Click to expand...
Nom de l’application défaillante psobb.exe, version : 0.0.0.0, horodatage : 0x00000000
Nom du module défaillant : psobb.exe, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x00407605
ID du processus défaillant : 0xbbc
Heure de début de l’application défaillante : 0x01da8e35fc4fce1e
Chemin d’accès de l’application défaillante : C:\Users\bouch\Documents\EphineaPSO\psobb.exe
Chemin d’accès du module défaillant: C:\Users\bouch\Documents\EphineaPSO\psobb.exe
ID de rapport : d8d9075c-de3c-425d-99ce-349b755a66a0
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
Click to expand...
 
Elyne said:
Hello, thank you for your answer Ryan,

So here is the result of the event viewer. I'm sorry about the non english language system, however it seems that the module at fault is
Click to expand...
Are the fault module and fault offset always the same? This is a crash when processing a map's n.rel file. You can find these files in EphineaPSO/data/scene. Specifically, it looks like your map_lobby_01n.rel failed to load. Does this file exist?

I assume your install is brand new, so this file should exist. Maybe you're installing it in a way where subfolders can't be read by your user account? Not sure, but I get the same exact crash and fault offset if I rename my map_lobby_01n.rel to something else.
 
Last edited:
Thank you Ender, I do not seem to have a file named map_lobby_01n.rel in my data/scene folder

image_2024-04-14_123020576.png

I'll try to re-download and re-install the files in case
 
Hello again. So I did in fact managed to reinstall with all the files and scenes successfully.

My guess is that the problem came from the installer unpacking by default in the path c:/user/myuser
And this folder was kind of a root folder protected by default on my system

I unpacked instead in c:/user/myuser/desktop and all the files were there, and I managed to play the game.

Thank you very much for helping me with my issue Ryan and Ender.
 
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