Possible connectivity issues for some users

Sodaboy

Administrator
Staff member
Just read this notice from our bandwidth/server provider (sent about 4 hours ago):
We have been noticing intermittent packet loss over one of our upstreams in Chicago (Telia) tonight, on the inbound from some endpoints (from New York/Ashburn, at minimum). We have contacted Telia to ask them about this. Clients whose ISP reaches us via Telia may notice skipping or other performance problems with services in Chicago;

If you're having issues staying connected while playing on Fodra, which is located in Chicago, Illinois, you may be affected. Simple solution is to just play either Auldrant, which is located in Seattle, Washington or Lumireis, which is located in Frankfurt, Germany.

Update as of 8/25/2016 16:50 UTC from provider:
We are still seeing some players effected today, with many reports from Charter customers of issues. Our CEO is in contact with Internap in Chicago. We expect to see some adjustments made today to correct these issues.
 
Last edited:

Harborer of Hope

That Others May Live!
Staff member
Just read this notice from our bandwidth/server provider (sent about 4 hours ago):



If you're having issues staying connected while playing on Fodra, which is located in Chicago, Illinois, you may be affected. Simple solution is to just play either Auldrant, which is located in Seattle, Washington or Lumireis, which is located in Frankfurt, Germany.
Had noticed more and more ppl vanishing from quests without so much as a "uh oh" But, noticed more frequent lag spikes lately. Was wondering if it was the recent host switch or something to that effect. S'ok, we're STILL here! That's all that matters right? <3
 

Ratix

Member
Had noticed more and more ppl vanishing from quests without so much as a "uh oh" But, noticed more frequent lag spikes lately. Was wondering if it was the recent host switch or something to that effect. S'ok, we're STILL here! That's all that matters right? <3

It seems to be a routing issue between the server hosting Fodra ship and the ISP. From what Soda describes, it's probably an infrastructure issue, (signal boosters wearing out, stuff like that). The only temporary solution at the moment is to run rooms on another ship. I've been on Auldrant without so much as a disconnect. Unlike on Fodra, to which I've been disconnected last night every 20 minutes roughly.
 

Sodaboy

Administrator
Staff member
Contacted the provider in regards to connection issues currently being experienced by Charter users, and possibly others, to Fodra. Their response is as follows:
Thanks for contacting us today. We are still seeing some players effected today, with many reports from Charter customers of issues. Our CEO is in contact with Internap in Chicago. We expect to see some adjustments made today to correct these issues.

Will keep you informed. In the mean time, I'd advise playing on Auldrant if in the US and having Fodra connectivity issues. Thank you!
 
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