Game window closes immediately after starting

[robosllim]

The launcher loads up fine and it seemed to get the latest update when I first opened it, but when I click Start Game, the launcher closes and the game flashes on the screen for a brief moment before immediately closing out.

I have the game running without issues on a different computer, but I tried installing on this Windows 7 VM on my Macbook here. There's very little running on this VM; no antivirus or anything should be getting in the way here.

And just as I was about to post, I thought I'd see if there were error logs somewhere. I'll look into this a bit, but if anyone's seen this before, I'd appreciate the help.

Error : Can't find DisplayMode
Error : Can't use format [D3DFMT_X8R8G8B8]

 

[tofuman]

Try running install.reg in the client folder and then launching the game.

 

[robosllim]

A nice simple solution, but unfortunately that didn't do it.

I'm pretty sure it's some DirectX/graphics card thing where the VM and this version of Windows aren't playing nice together. Not being much of a PC gamer, though, this is new territory for me.

 

[Nikki]

That sounds like what happens when you put the game to a resolution that your card/screen cant handle or it isn't designed for.

 

[robosllim]

Yeah, that was one of the first things I thought. The main display is 1920x1080, and that works fine, but even going down to 640x480 in the game settings had the same result.

 

[Nikki]

It could be that your antivirus is closing it as a unwanted application, you should always whitelist it regardless because PSO registers as a false flagged virus on nearly all AV.

 

[robosllim]

I feel like a jerk shutting down every suggestion, but this is a totally fresh Windows install with no AV on it. To be totally honest, I'm using my work laptop because my personal laptop is starting to crap out. I mean, it still kinda works, just as long as PSO is the only thing running and it's on minimum settings with a bit of frame skip. Now is definitely the time to build that new PC I've been putting off...

 

[Nikki]

Laptops are always iffy from my experience with PSO. If it's win7, doesn't that start with windows defender by default? That's a basic included AV.

 

[Sodaboy]

Does your VM feature any sort of 3D graphics acceleration? If not, it won't work no matter what.

You could also try to install DirectX 9 again.

 

[Michael Winstead]

Running the install.reg worked for me! Thanks